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No After sales Service ? ???

Posted: Thu Nov 19, 2020 2:53 pm
by petrev

Checked pre-order with them that their new Caddy Mk4 OEM PDC/OPS upgrade system came with connection/fitting, and coding instructions. Reply, "Yes, best regards"

I duly ordered and kit arrived quickly via FedEx as paid for.

Sadly !
Main loom has incorrect plug for Mk4 dash switch. Also only has 4 wires not 6 as needed for Mk4 switch (hopefully just illumination feed needed) - may be a Skoda loom originally.

Sadly too,
no instructions for connections to the loose wires !

Sadly 3,
no coding instructions !!!

I duly emailed Vaclav with these issues ......
No reply.
Used contact form on website ...
No reply.
Second email ...
No reply.

I will post in the electrical section for help with connections and hopefully some kind person(s) can help. - Good prices, but ...

Uploading pix so I can use them in the HELP thread





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Re: No After sales Service ? ???

Posted: Sat Nov 21, 2020 6:37 pm
by apriliajimmy
Very bad company. They will not reply about any problems at all. Questions about buying they will. They charged me twice for a item and never refunded me emailed them loads of times.

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Re: No After sales Service ? ???

Posted: Sat Nov 21, 2020 8:33 pm
by stan-the-man
The only experience I have with them is that when purchased 3AA tpms module, 5Q0 one came flashed to 3AA with numbers scraped off the body and it didn’t work at all as it must have been bad flash done on it

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Re: No After sales Service ? ???

Posted: Sun Nov 22, 2020 12:41 am
by petrev
Not just me then.

Too bad as I have had great experiences with other CZ companies.
Ah well
Live and learn.

Hopefully I can get the kit I have to work with some rewiring ... and a part or two !